Mukhya Mantri Seva Sankalp Helpline is an effort to reach out to citizen proactively and facilitating them by providing the Helpline facility through Citizen Call Centre and other appropriate modes which serves the citizens for the following purposes:
- Grievance registration.
- Capturing the suggestion and demands from citizens
- Provide information related to Government Schemes.
- Escalation to concerned officials for timely resolution.
Citizens can register their complaints from anywhere in the State by dialing Toll-Free Number 1100. Their call is registered online on the portal and the same is tracked till the resolution of the complaint. The closure of the complaint is done in the software only after getting confirmation from the complainant.
The status of Mukhya Mantri Seva Sankalp Yojana is as under:
As on 31 Dec 2019, total of 74 Departments have been mapped with the CM Seva Sankalp Helpline. The total calls received 1,77,231 and the number of complaints received 43,633.
Status snapshot is appended below:
